Refund policy
Return & Refund Policy
Effective Date: 12.23.2025
At Kustomizables, every item is created specifically for you. Because our products are custom-made and personalized to order, we have established the following return and refund policy to ensure clarity, fairness, and transparency for all customers.
Custom & Made-to-Order Items
Due to the personalized nature of our products, all sales are final.
We do not accept returns or exchanges for custom or made-to-order items. This includes, but is not limited to, items with personalization, custom colors, custom sizing, or designs created specifically at the customer’s request.
Once production has begun, custom items cannot be resold or reused. For this reason, returns and exchanges are not possible.
Order Changes & Cancellations
We understand that mistakes can happen and strive to be accommodating within reasonable limits.
Changes or cancellations must be requested within 24 hours of placing your order. After this 24-hour window, orders may already be in production and cannot be modified or canceled.
Requests made after 24 hours are not eligible for cancellation or refund.
To request a change or cancellation within the allowed timeframe, please contact us as soon as possible after placing your order.
Damaged, Defective, or Incorrect Orders
Your satisfaction is important to us. While returns are not accepted, we are committed to making things right if an issue occurs.
If you receive an item that is damaged during shipping, defective due to a production error, or incorrect based on the approved order details, please contact us promptly. When reaching out, include your order number, a description of the issue, and clear photos of the item and packaging if applicable.
Once reviewed, we will determine the appropriate resolution, which may include a replacement or correction at our discretion.
Color, Material & Display Variations
Please note that colors may appear differently depending on screen settings, lighting, and device displays. Handmade and custom items may also have slight variations in color, grain, texture, or finish.
These variations are normal and expected and do not qualify as defects or grounds for a return or refund.
Non-Refundable Circumstances
Refunds or replacements will not be issued for buyer errors, including incorrect personalization details submitted at checkout; requests made outside the 24-hour change or cancellation window; minor variations inherent to handmade or custom products; or damage caused by misuse, improper care, or normal wear and tear.
Contact Information
If you have questions or concerns about your order, please contact us directly. We are always happy to review issues and work toward a fair and reasonable solution.
Kustomizables
Custom-Made • Made-to-Order • Small Business
Legal Disclaimer
This Return & Refund Policy is provided for informational purposes only and is intended to clearly communicate Kustomizables’ policies regarding custom and made-to-order products. Policies are subject to change at any time without prior notice. The most current version will always be available on our website.
Nothing in this policy is intended to limit any rights you may have under applicable federal, state, or local consumer protection laws. Where required by law, those laws will take precedence over this policy.
By placing an order with Kustomizables, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy in full.